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Shipping & Returns

SHIPPING POLICY

  • For India orders – All domestic orders are processed within 1 business day. You can expect delivery of the order within 3-7 business day. For locations which are in the interiors or in difficult coverage area, this may take between 10-12 working days

  • ORDER DELIVERIES WILL BE MADE BETWEEN 10:00 AM – 6:00 PM Monday – Saturday. Excluding public holidays

  • Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc. However gleessence takes no responsibility for goods signed by an alternative person

  • gleessence is not responsible for damage after delivery.

  • For any complaints with regards to your order please contact Customer Care within 7 business days of your order delivery for resolution.

  • Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments

Return & Exchange Policy

At gleessence, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept the exchange or return of opened or used products once sold or delivered.

  • Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition, and subject to the following terms-

  • Returns and exchange requests will be subject to checking and vetting by gleessence.

  • Damages due to neglect, improper usage, or wrong application will not be covered under this Policy.

  • Once your return/refund request has been accepted, the process will be completed within 7-21 business days.

  • No Refund shall be made once goods are sold.

All products once purchased are non-refundable. In general, an item may be eligible for return within 7 days from the date of Product Delivery if it fulfills any      of the following conditions:

  • Sold in a physically damaged condition.

  • Has missing parts or accessories

  • Product packaging not opened, product not used.