Refund Policy

Return & Exchange Policy

At gleessence, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept the exchange or return of opened or used products once sold or delivered.

  • Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition, and subject to the following terms-

  • Returns and exchange requests will be subject to checking and vetting by gleessence.

  • Damages due to neglect, improper usage, or wrong application will not be covered under this Policy.

  • Customers are responsible for shipping costs associated with returning or exchanging items.
  • In the event that we ship an incorrect item, we will take full responsibility for the error and arrange for the correct item to be shipped to you at no additional cost.
  • Once your return/refund request has been accepted, the process will be completed within 7-21 business days.

  • No Refund shall be made once goods are sold.

All products once purchased are non-refundable. In general, an item may be eligible for return within 7 days from the date of Product Delivery if it fulfills any      of the following conditions:

  • Sold in a physically damaged condition.

  • Has missing parts or accessories

  • Product packaging not opened, improper usage without following product manual or steps.